John-David Lovelock is a research director in Gartner's Technology and Service Provider Research group.

Mr. Lovelock has 30 years of experience within the IT industry, including working eight years in a variety of healthcare environments. Prior to joining Gartner, Mr. Lovelock co-founded and managed a boutique-consulting firm that specialized in large software solutions with a special emphasis on the healthcare industry. This included planning and implementing ERP systems, authoring custom software solutions, and developing long-term IT strategies at large and midsize hospitals. As a consultant, Mr. Lovelock participated in many challenging projects for companies worldwide, including Europe, North America, the Caribbean and South America.

Rishi Sood is a vice president in Gartner Intelligence, where he is part of the U.S. State and Local Government, U.S. Federal Government, and Global Public Sector programs. In this capacity, Mr. Sood provides strategic direction for his clients by helping them understand key business issues, leading technology trends and drivers, demand for IT solutions, industry best practices, competitive landscape, and future scenarios for public sector organizations. Within the state and local government marketplace, Mr. Sood specializes in the following agency segments: health, human services, tax/revenue and public safety. Mr. Sood's key technology areas include e-government, CRM, outsourcing, homeland security, ERP and agency-specific solutions. Mr. Sood's key business issues include economic development, governance, sourcing and customer service. Within the U.S. federal government market, Mr. Sood focuses on the civilian, defense and intelligence agency segments. His key technology areas include e-government, security, RFID, CRM, IT services, outsourcing, data warehousing and ERP. Mr. Sood's key business issues are e-government, homeland security, transformation and sourcing. He frequently presents at major industry conferences and is a regular contributor to leading IT services publications and also writes a monthly column called "Across the Digital Nation" for Washington Technology magazine.

Mr. Sood joined Gartner with the acquisition of G2 Research, where he was vice president, managing the firm's Global Industries group, as well as chief analyst for state and local government.

Tiffani Bova is a Vice President of Research with Gartner covering the topics of IT indirect channel programs, sales, and go-to-market strategies world-wide. Ms. Bova area of specialization includes the development of comprehensive indirect channel programs, sales coverage and capacity planning, and the evolving partner business models. In addition, Ms. Bova conducts significant public speaking and publishing in leading industry periodicals on these topics.

Prior to Gartner, Ms. Bova spent 13 years in channel sales and marketing roles with software vendors, solution providers, service providers, Telco’s, distributors, managed service providers and most recently as the channel chief at Gateway Computers.

Robert C. Demarzo has spent most of his career helping Solution Providers and IT professionals sort through the most complex issues facing their businesses. His dedication to the indirect sales channel has been his hallmark, his passion. DeMarzo built his career at Everything Channel, which began when he joined the team of CRN and continued as he became Editor-in-Chief of VARBusiness, transforming it into a leading-edge magazine covering service-oriented companies. Under his leadership, VARBusiness did something unexpected and unthinkable: It became the fifth-largest computer industry publication in the marketplace, competing against eWeek, Computerworld, InfoWorld and other leading magazines. He has written a column for the past 11 years on industry trends affecting his readers and the opportunities that await them.

Gloria Berthold is President of TargetGov, a national company providing government procurement and related business development and marketing services. She is author of the book “The Veterans Business Guide: How to Build a Successful Government Contracting Business” and has created a series of Government Business Development Toolkits (e-books) focusing on business development processes for federal contractors. She is an expert author with articles regarding business development published in local, regional, national and international publications. Ms. Berthold has been interviewed for television and radio shows and as a podcasts guest for BusinessWeek.com. She has been quoted in Government Executive and Entrepreneur Start-ups magazines, USA Today, The Examiner, Business Monthly and other national and local publications. She has spoken at local, regional, national and international conferences including the Middle East North Africa (MENA) Business Women’s Summit, the Annual OSDBU Procurement Conference, the Department of the Interior’s Procurement Conference and the Maryland Association of CPAs Government Contractors Conference. She has received numerous accolades including: the Women Impacting Public Policy National Member of the Year 2007, the Bravo Business Achievement Award 2007, one of Maryland’s Top 100 Women in 2007 and 2004, one of Maryland’s Top 100 Minority Business Enterprises, 2006 and recognized by Maryland’s Governor’s Office of Minority Affairs as one of the top Women Entrepreneurs. She was named an “Innovator of the Year” for the development of the first online Government Buyers Database. She can be reached through www.TargetGov.com or via email at info@TargetGov.com.